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Transport time：
Yes-Storage's transportation team provides transportation between customer's home and storage facility. The transportation hour is 10 AM to 9 PM, Monday to Saturday (except public holiday). Customer can arrange a pick up/delivery by phone or online. Please contact Yes-Storage to make an appointment at least 2 working days prior to the transportation date.
- Note.
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- •1) Yes-Storage service is not applicable to outlying island districts (excluding Tung Chung).
- •2) For remote areas like Discovery Bay, we might charge the toll fee at actual cost and subject to the situation.
- •3) The first 5-10 steps are one flight of stairs and an additional charge of HK$100 for each stair (less than 10 steps are counted as one stair) . This charge is applicable to YA-YE boxes only. YF & YH are subject to separate quotation.
- •4) If customer requests the delivery out of service hours, please contact Customer Service Hotline. A special delivery charge will be applied, subject to the situation.
- •5)
Yes-Storage provides 8 free single-trip transportations for each Yes-Storage package per year.
Extra Transportation Fee (based on each single Trip):
first 5 storage boxes (or less) is HK$ 88 and HK$16 for each extra storage box.
First time delivery of the empty box will not be deducted from the 8 free transportations. - •6)
Arrangements for transportation service under Adverse Weather Conditions
If Tropical Cyclone Signal No. 8 or above is in force during the following time, please note the arrangements as follows:
09:00 – 11:59 Deliveries before 13:00 will be cancelled.
After 12:00 All deliveries on the day will be cancelled.
If the Observatory announces the hoisting of Typhoon Signal No. 8 or above for the next 2 hours, the Transportation Service and Customer Service will cease to provide services and the customers will be notified of the new transportation time.
While a Black Rainstorm Warning Signal is in force, all deliveries originally scheduled within that period will be cancelled.
Customer Service Representative of Yes-Storage will contact customers affected by the adverse weather to reschedule the transportation.
